Effective Date: July 13, 2026

1. Introduction

NetClaim Solutions (“NetClaim,” “we,” “us,” “our,” or the “Company”) recognizes the importance of protecting the privacy and confidentiality of personal information belonging to visitors and users of this website.

This Privacy Policy describes how we collect, use, protect, and disclose information obtained through our website, portals, electronic forms, and other digital services (collectively, the “Site”).

By accessing or using this Site, you agree to the practices described in this Privacy Policy.

2. Contact Information

NetClaim Solutions
636 San Patricio Avenue
San Juan, Puerto Rico 00920

Phone: (787) 774-0606
Email: [email protected]

3. Information We Collect

Information Voluntarily Provided

We may collect personal information when you:

• Complete contact forms.
• Request information about our services.
• Register to receive communications or informational materials.
• Request access to platforms or services.
• Contact us by email or telephone.

Collected information may include:

• Full name
• Email address
• Telephone number
• Organization or entity represented
• Professional title
• Any other information voluntarily provided

Information Automatically Collected

When you visit our Site, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Date and time of access
• Links clicked
• General location information based on IP address
• Analytics data related to Site usage

4. How We Use Information

The information collected may be used to:

• Respond to inquiries and requests.
• Provide requested services and resources.
• Improve functionality and user experience.
• Analyze Site performance and usage.
• Maintain the security of our systems and platforms.
• Comply with legal, regulatory, and contractual requirements.
• Send relevant communications regarding our services.

We will not use your personal information for purposes other than those described in this Policy without your consent or another lawful basis permitting such use.

5. Information Related to Healthcare Services

NetClaim Solutions operates within the healthcare services and benefits administration industry.

We request that you do not submit Protected Health Information (PHI) or sensitive clinical information through general contact forms or unsecured email communications unless you are specifically instructed to use an authorized and secure channel for such purposes.

Where applicable, NetClaim Solutions maintains administrative, technical, and physical safeguards designed to protect sensitive information in accordance with applicable legal and regulatory requirements.

6. Provider Portal

Certain services provided by NetClaim Solutions require access through secure credentials to specialized platforms or portals.

Users are responsible for:

• Maintaining the confidentiality of their access credentials.
• Protecting usernames and passwords.
• Immediately reporting any unauthorized use of their accounts.

NetClaim Solutions reserves the right to suspend or terminate access for violations of applicable usage policies.

7. Information Sharing

NetClaim Solutions does not sell personal information to third parties.

We may share information only under the following circumstances:

Authorized Personnel

With employees and authorized representatives who require access to information in order to perform their duties.

Service Providers

With third parties providing services related to:

• Web hosting
• Cybersecurity
• Technical support
• Data analytics
• Authorized business operations

These providers are subject to confidentiality and data protection obligations.

Legal Requirements

When necessary to:

• Comply with applicable laws.
• Respond to valid court orders or governmental requests.
• Protect the rights, property, or safety of NetClaim, our users, or third parties.
• Investigate fraudulent activity or security incidents.

8. Information Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

Once those purposes have been fulfilled, information may be deleted, anonymized, or archived in accordance with our internal policies.

9. Information Security

NetClaim Solutions implements reasonable security measures to protect information under our control against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Data encryption when appropriate.
• Access controls.
• Security monitoring.
• Employee training.
• Confidentiality agreements.

However, no method of electronic transmission or data storage can guarantee absolute security.

10. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to improve user experience and analyze the use of our services.

Essential Cookies

Allow the Site to function properly and securely.

Analytics Cookies

Help us understand how visitors use the Site in order to improve its performance and functionality.

You may configure your browser to reject or delete cookies; however, some functionality may be affected.

11. User Rights

To the extent provided by applicable law, you may request:

• Access to your personal information.
• Correction of inaccurate information.
• Deletion of information when applicable.
• Restriction of data processing.
• Withdrawal of previously granted consent.

To exercise any of these rights, you may contact our Privacy Officer using the contact information provided in this Policy.

12. Third-Party Websites

Our Site may contain links to third-party websites.

NetClaim Solutions does not control and is not responsible for the privacy practices, content, or security of such external websites. We encourage users to review the applicable privacy policies before providing personal information.

13. Changes to This Policy

NetClaim Solutions may update this Privacy Policy periodically to reflect legal, operational, or technological changes.

Any modifications will be posted on this page along with the corresponding effective date.

14. Contact

If you have questions, comments, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Privacy Officer
NetClaim Solutions
636 San Patricio Avenue
San Juan, Puerto Rico 00920

Phone: (787) 774-0606
Email: [email protected]